Wood & Lee lawyers have extensive experience advising clients on global outsourcing transactions. Our lawyers have extensive experience with the full process cycle for outsourcing arrangements, including competitive bidding through requests for proposals (RFPs) and requests for information (RFIs), negotiating master services agreements and service level agreements for single and multicountry service delivery models; conducting international legal diligence for outsourced services in regulated industries; and restructuring legacy agreements. Our outsourcing engagements span all major client sectors, including financial services, insurance, technology, healthcare, telecommunications and media.
Our lawyers advise clients in transactions involving procurements of hardware and software systems, network and telecommunications services, enterprise software deployments, application development and maintenance (ADM) services and cloud computing services. Our teams have extensive experience negotiating opposite virtually all of the leading global IT service providers.
Increasingly, global businesses turn to third-party service providers to manage or transform internal and customer-facing business functions, including finance and accounting, human resources, customer services, banking services, investment management and product research, among others. Our lawyers regularly advise our clients in banking business process outsourcing (BPO) transactions across industry sectors, including financial services, insurance, utilities, media and telecommunications.
Even highly successful long-term outsourcing arrangements periodically require adjustments to accommodate changed business circumstances or advances in technology; relationships may need significant restructuring, formal dispute resolution or, in some cases, and disentanglement. Our lawyers have advised many clients through complex structural adjustments in their outsourcing arrangements, including performance-based disputes, contract renewals and/or rebidding of contracts, and deal restructurings driven by mergers, divestitures or reorganisations.